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    Unable to Reset Locked Account Password when MFA Enabled

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    • A
      anthea.mo
      last edited by

      It seems like the issue of "When using a password reset flow to unlock a user account, the process may fail if the user has MFA enabled." was noted in the 1.43.0 release. What exactly was the fix?

      I am currently trying to set up the forgot password flow for users with locked account (ie. too many failed_login_attempts). For uses who have MFA enabled, they need to complete step up challenge first however I am getting a 500 error when trying to hit the /two-factor/login point to get a trustToken. How do I complete the forgot password flow with trust token for MFA users when their accounts are locked?

      mark.robustelliM 1 Reply Last reply Reply Quote 0
      • mark.robustelliM
        mark.robustelli @anthea.mo
        last edited by

        @anthea-mo It looks like the fix is to upgrade.

        I also found this on the users accounts being locked.

        If this information does not get you where you need, please let me know.

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