Remember Me checkbox not working — users logged out after one hour despite being checked

FASupportBot — Invalid Date

The behavior you're experiencing is likely related to the SSO Session Timeout setting in your Tenant configuration.

Understanding the "Remember Me" Checkbox

The "Remember Me" checkbox (labeled "Keep me signed in" in the default theme) controls the FusionAuth SSO session. When checked, it creates a persistent cookie that allows users to remain logged in across browser sessions. However, even with this option checked, the session will still expire based on your configured Session Timeout value.

Check Your SSO Session Timeout

Navigate to:

Tenants → (your tenant) → OAuth tab Look for the Session timeout setting The default value is 3600 seconds (1 hour)

This setting controls how long the FusionAuth SSO session remains valid. When this duration expires, users are logged out and must re-authenticate, even if they previously selected "Remember Me."

The one-hour expiration you're seeing matches the default Session Timeout setting, which explains why users are consistently logged out after that time period.

To Resolve This Issue Increase the Session timeout value to a longer period (e.g., 86400 seconds for 24 hours, 2592000 seconds for 30 days, or whatever suits your security requirements) Save the Tenant configuration Have users log in again with "Remember Me" checked

The new timeout will apply to all new SSO sessions created after the configuration change.

Topics tagged with remember-me

Remember Me checkbox not working — users logged out after one hour despite being checked